THE reference for power system transients

Is EMTP support email down?

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  • 31 July 2025 at 13h18 #6795
    anonymous
    Keymaster

    Hi,

    Usually when I send e-mails for technical assistance to “support@emtp-software.com “, I receive an automatic reply with the case ID for follow up.

    Recently I’ve sent some emails but got no automatic reply with the case ID nor any reply whatsoever.

    I’m concerned whether my e-mails have been received.

    My email is renan.furlaneto@aluno.ufabc.edu.br.

    Thanks

    31 July 2025 at 13h19 #6797
    anonymous
    Keymaster

    Hi Renan,

    The email adress that appears in my EMTP software is support@emtp.com, which is different from the one that you have written above. Perhaps they have changed it.

    I have written to this email for the very first time. Lets see if if works.

    Regards,

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